Privacy Policy

In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), as well as Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), users are hereby informed about the processing of their personal data.

1. Data controller

Owner: ABDELILAH FAHEM MOHAMED
NIF: 39958387G
Registered office: C/ Sant Antoni, 206 – 2, 08370 Calella, Barcelona
Telephone: +34 627 59 21 30
Email: [INSERT EMAIL ADDRESS]
Website: taxi-calella.com

2. Personal data we may process

Taxi Calella may process personal data provided by users through the website, booking forms, telephone, email, WhatsApp, or other means of contact.

The data that may be processed include:

  • Full name.
  • Telephone number.
  • Email address.
  • Pick-up address or location.
  • Requested destination.
  • Date and time of service.
  • Number of passengers.
  • Information related to luggage or service requirements.
  • Data voluntarily provided by the user in the comments field or during communications with Taxi Calella.

It is recommended not to provide unnecessary personal information for the correct provision of the service.

3. Purposes of processing

The personal data provided will be processed for the following purposes:

  • Managing information requests made through the website, telephone, email, or other contact channels.
  • Managing taxi bookings and services, including the organisation of pick-ups, destinations, schedules, passengers, and specific journey requirements.
  • Contacting the customer to confirm, modify, or manage a booking.
  • Managing the commercial and administrative relationship arising from the contracting of a service.
  • Handling enquiries, incidents, or complaints related to the services provided.
  • Complying with applicable legal, tax, and administrative obligations.

4. Legal basis for processing

The legal basis for processing personal data will depend on the corresponding purpose:

  • The execution of pre-contractual measures or a contract when the user requests or hires a taxi service.
  • The consent of the data subject when making an enquiry or voluntarily providing their data through forms or contact channels.
  • Compliance with legal obligations applicable to the data controller.
  • The legitimate interest of the controller to properly manage communications, the relationship with their customers, and the security of their services, provided that such interest does not override the rights and freedoms of the data subject.

5. Data retention

Personal data will be kept for the time necessary to fulfil the purpose for which they were collected and as long as a contractual or commercial relationship with the user exists.

Once said relationship has ended, the data may be kept duly restricted during the periods required by applicable tax, commercial, administrative, or any other relevant legislation.

Data obtained solely to handle an enquiry will be kept for the time necessary to resolve it and, subsequently, for the minimum period necessary to address any possible liabilities.

6. Data recipients

Personal data will not be transferred to third parties except when necessary for the provision of the requested service, there is a legal obligation, or the user has given their consent.

Certain personal data may be accessed by providers who perform services for the controller, such as:

  • Web hosting and technical maintenance services.
  • Email and communication providers.
  • Administrative, tax, or accounting management services.
  • Technological providers necessary for the operation of the website and its forms.

These providers will act, where appropriate, as data processors and will be subject to legal obligations regarding data protection.

7. International data transfers

Certain technological providers used by this website may provide services from countries located outside the European Economic Area.

When international data transfers occur, they will be carried out using one of the mechanisms recognised by current regulations, such as adequacy decisions by the European Commission, standard contractual clauses, or other legally valid guarantees.

8. User rights

The user may exercise the rights recognised by data protection regulations at any time:

  • Right of access: to know what personal data are being processed.
  • Right to rectification: to request the correction of inaccurate or incomplete data.
  • Right to erasure: to request the deletion of data when they are no longer necessary.
  • Right to object: to object to the processing of their data in certain circumstances.
  • Right to restriction of processing: to request that processing be restricted in legally provided cases.
  • Right to data portability: to receive their personal data in a structured format and transmit them to another controller where applicable.
  • Right to withdraw consent: when the processing is based on the user’s consent.

To exercise these rights, the user may contact the controller via:

Email: reservas@taxi-calella.com
Postal address: C/ Sant Antoni, 206 – 2, 08370 Calella, Barcelona

The request must allow the identification of the data subject and must clearly indicate the right they wish to exercise.

9. Right to lodge a complaint

If the user considers that the processing of their personal data does not comply with current regulations, they may lodge a complaint with the competent supervisory authority.

In Spain, the competent authority is the Spanish Data Protection Agency (AEPD).

10. Data provided by third parties

When a user provides personal data corresponding to another person, they declare that they have sufficient authorisation to do so and that they have previously informed said person about the content of this Privacy Policy.

The user will be responsible for the accuracy and legitimacy of the data provided.

11. Accuracy of data

The user guarantees that the personal data provided are true, accurate, complete, and up to date.

The user undertakes to communicate any modification to their data to keep the information updated.

12. Specially protected data

Taxi Calella does not generally request specially protected personal data through this website.

In services related to medical visits, the user must avoid providing information regarding diagnoses, illnesses, treatments, or other health data that are not strictly necessary to organise the transfer.

When it is necessary to communicate a specific mobility or assistance need for the correct provision of the service, only the essential information to address said need will be processed.

13. Data security

The controller adopts the technical and organisational measures reasonably necessary to protect personal data against loss, unauthorised access, alteration, disclosure, or destruction.

However, no system connected to the Internet can guarantee absolute security, so the user must also take appropriate precautions when providing information through electronic means.

14. Contact and booking forms

The data provided through the forms available on this website will be used exclusively to manage the corresponding request.

Fields marked as mandatory must be completed in order to correctly process the request or booking.

Before submitting a form that involves the processing of personal data, the user must accept the corresponding data protection information.

15. Communications by telephone and WhatsApp

When the user contacts Taxi Calella via telephone or messaging services such as WhatsApp, the data provided will be processed solely to handle the enquiry, manage a booking, or provide the requested service.

The use of third-party messaging platforms may also be subject to their own terms of use and privacy policies.

16. Cookies and third-party services

This website may use its own and third-party cookies to enable its operation and, where appropriate, obtain statistical information or improve the browsing experience.

Detailed information about the cookies used, their purpose, duration, and how to manage them can be obtained in our Cookies Policy.

17. Modification of the Privacy Policy

The controller reserves the right to modify this Privacy Policy to adapt it to legislative changes, criteria of the supervisory authorities, technical modifications, or changes in the services offered.

In the event of significant modifications, the content published on this page will be updated.

Last updated: September 2026.

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